Cancellation Policy

Because each A/CAPA event is unique, our cancellation policies—including deadlines, refund amounts, and any applicable fees—may vary. For this reason, we do not have a universal cancellation policy. Instead, the specific cancellation terms for each event will be clearly outlined on that event’s registration page and in related promotional materials.

We encourage all participants to carefully review the event-specific cancellation policy prior to completing their registration.

Please note the following general guidelines:

• Refunds are available only within the timeframes and conditions listed for each event.

• All refunds, regardless of timing, will be processed minus a non-refundable administrative fee, reflected as a convenience fee charged to A/CAPA by our credit card processing vendor. This fee is typically 2.99% of the original transaction amount.

• Some events may include additional non-refundable charges as noted in their registration terms.

• Cancellations made after the posted deadline—or failure to attend without prior notice—may result in forfeiture of the full registration amount.

If you have questions about cancellation policies for a specific event, or need assistance with modifying your registration, please reach out to us:

Email: leader@acapa.org

We appreciate your understanding and look forward to supporting your continued engagement with A/CAPA.

A/CAPA Privacy Policy and Terms of Use

At A/CAPA, we are committed to protecting the privacy of our members, visitors, and event participants. This Privacy Policy and Terms of Use statement explains how we collect, use, share, and safeguard your personal information when you interact with our website, attend our events, or participate in A/CAPA-sponsored programs and services.

We are transparent in our practices and aim to ensure that your information is handled with care, confidentiality, and respect. Please take a moment to read the following information carefully.

What Information We Collect and Why

We collect personal information to help us provide better services, communicate effectively with our members, and manage event registrations and memberships. The types of information we may collect include:

• Your name and contact information, such as email address, phone number, and mailing address

• Organizational affiliation, such as your employer or school district and your professional role

• Event participation data, including registration details, session choices, and feedback

• Billing information, when processing membership fees or conference registrations

• Optional demographic data, which may help us improve our outreach and inclusivity efforts

We only collect the information we need to deliver our services, keep you informed, and meet our legal and administrative obligations.

How We Use Your Information

We use your personal information to:

• Register you for events, workshops, and membership services

• Communicate with you about upcoming opportunities, updates, or changes to our services

• Process payments and issue receipts

• Analyze participation to improve the quality and relevance of our programming

• Comply with regulatory and legal requirements

We do not sell or rent your personal information. We will only share it in the following limited circumstances:

• With trusted partners or vendors who help us operate our website and manage our events (e.g., payment processors or registration platforms), and only to the extent necessary

• When required by law or legal process (such as a subpoena or court order)

• If you have given explicit permission to share your information with another organization or partner

Consent and Providing Information About Others

If you provide personal information about others (for example, registering a colleague or a guest for an event), you are responsible for ensuring that you have their permission to do so. We may request additional confirmation or consent from those individuals if needed.

Third-Party Applications

We may use trusted third-party applications to support our operations—such as email communication tools, payment processors, or survey platforms. These services may access limited personal data only as needed to perform their function.

We require all our third-party partners to follow strict data protection standards and to be prepared to respond to requests from individuals regarding access to, or deletion of, their data.

Your Rights and How to Contact Us

You have the right to request access to your personal information, to ask for corrections, or to request that we delete your data from our records. If you have any questions about your privacy or how your information is used, please contact us:

A/CAPA

Attn: A/CAPA Board

Email: leader@acapa.org

We are here to assist you and are committed to protecting your privacy in every interaction with A/CAPA.